RBC Royal Bank VISA won't add in Fitibit Pay

[GoldenJeff]

I have a Charge 5 and I have a RBC Royal Bank VISA card. I've tried multiple times to add the card to Fitbit Pay and it always gives me an error saying it can't verify with my financial institution and to try again later. What's the deal??? The card is supported according to Fitbit/Google.

[Gr4ndp4]

Hi, @GoldenJeff, welcome to the community. I agree you should be able to get this to work. The failure appears to be in the response from RBC, in these circumstances, I think your best move is to talk to RBC Visa card and ask if there is a problem. Before you do I would certainly make a few more attempts, (wait a few hours excluding weekends) and make a note of the response messages you get so you can brief the agent accurately. My experience here in the UK is first attempts sometimes fail & may be caused by an overnight SW update. It's also worth checking https://downdetector.com/  to see if any issues are being reported on the Banks website - the response you need to see this working is automated.

I hope this helps.

Cheers