help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Repeat issues with fitbit failing shortly after 1 year

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎12-30-2022 17:38

‎12-30-2022 17:38

I'm a longtime wearer of fitbits. I cannot even remember my  first model! But almost everyone starts to fail at 13 or 14 months. I've had a few replaced and I've bitten the bullet and paid to replace others, each time I hope that they have enhanced the longevity of the devices.

  I have a 13 month old Charge 5 that I use with a Pixel 7 (and a 4a before that).

For the last 3-4 days it is not holding a charge for more than an hour or two.  I reset it yesterday.

Today while recharging I got the Red/white X on the display.  It would not respond to the 3 presses on the back of the charger.

I called Support today just asking for help. After the support guy checked with someone he said he would pass it on to another Support person.  Later I received an email saying only that I did not qualify for a replacement!!??

I did not ask to have it replaced I was looking for a way to do a factory reset and update the firmware to see if that would help.

Any idea what is going on with my fitbit or why I would get that email as my first contact from the next level of support!?!?

Best Answer
3 REPLIES 3

‎12-31-2022 14:14

‎12-31-2022 14:14

Hi, @smitFL! Unfortunately, my experience with Fitbit Support has been much the same as yours. They don't seem to have much access to diagnostics or recovery beyond the basics and will just offer you a discount on a replacement device. If you've tried restarting this way with the cable, I feel like your only hope is to let the battery run down and hope it will boot up again.

MakMak | Community Council

If you find a response useful, please mark it as a solution to help others.

Check out the Lifestyle Forums for ways to get more active!

Best Answer

‎01-01-2023 07:12

‎01-01-2023 07:12

How frustrating!  How many people would buy Fitbit products knowing that they tend to go bad in about 1 year??  Not even enough time to get you to the next model Fitbit (Charge 6 not out or announced yet)!  It feels like you were penalized for buying the Charge 5 when it first came out.  By not standing behind their product and just sticking to the 1 year warranty, Fitbit is discouraging us from buying the newly released products!

 

Best Answer

‎01-01-2023 10:00

In response to MakMak

‎01-01-2023 10:00

Thanks. That's what I did.  It did restart but still won't hold a charge. So I'm stuck.😭

Best Answer
0 Votes