help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Replacement Charge 5 not accurately tracking heart rate.

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-11-2022 19:50

‎07-11-2022 19:50

I have cleaned the sensors, reset the Fitbit multiple times with no luck.  Heart rate tracking drops out during exercise and shows -- intermittently during the day. Is there a firmware fix for this or does the Charge 5 have to replaced.

 

Best Answer
0 Votes
1 REPLY 1

‎07-12-2022 07:49 - last edited on ‎03-13-2024 08:24 by Fitbit Moderator

‎07-12-2022 07:49 - last edited on ‎03-13-2024 08:24 by Fitbit Moderator

Hi, thank you for sharing that you've been experiencing this inconvenience with your Charge 5 and that you already tried a few troubleshooting steps, @chapmaj.  

It seems that you already tried the steps shared in the forums to improve the quality of products and services. In this case, if you already tried the recommendations mentioned in this thread and you continue to experience the same problem, I recommend that you get in touch with the Customer Support team for further assistance with this. They will let you know how to proceed. 

The best way to get help for this problem is to chat with us online or give us a call. You can click here to get connected. 

Davide | Italian and English Community Moderator, Fitbit


Ti invito a partecipare nelle nostre discussioni! Commenti
Best Answer
0 Votes