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Replacement device continuously rebooting

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‎07-25-2024 16:57

‎07-25-2024 16:57

On my 4th support call, this time with my new device and they are telling me I have to call back again as I have to attempt connecting to my device.

I've been on this forum for 8 years. I'm going to deal with  them this last time and get a new device.. wish I could trade it for a garmin buy will instead smash it with a hammer... or maybe I'll just try returning to costco. 

Just talked to the supervisor,  yes I need to call back.

 

Dont buy fitbit

 

 

 

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‎07-25-2024 19:16

‎07-25-2024 19:16

20 minutes and a promise of an email, printing of label, taking the device to FedEx and waiting another week.

The rep was from Guatemala and was easier for me to understand than most reps. If the other 4 calls were like this one I'd be happy unfortunately I am 3 weeks out without a watch and steps being counted for my Healthcare discount.

Shrug, 3 hour commute today so poo

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‎07-29-2024 11:17

In response to Rollerderby

‎07-29-2024 11:17

I received a request for additional information like the device serial number and provided that right away.

No communication since.  Reopening a case.

 

Unbelievable 

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