Resetting Charge 5, esp with ECG or EDA

[chowbiz]

My device re-sets (or re-boots) after trying to run EDA or ECG.  For EDA, was able to get it to work...once...now each time it freezes and re-sets, or, right this minute, won't recognize my fingers.  I tried to quit, but device re-sets.  For ECG, finally got it to read...all other attempts result in a freezing of the screen, a think line across the screen, a black screen, then a re-set.  Just now couldn't even scroll to the ECG screen before a re-set. Contacted support and sent them a video, but wondered if others are also experiencing.  (Soft reset using the watch isn't doing it, nor is the button 3-press method in making it better.)  Many thanks.

[DavideFitbit]

Hi, thank you for sharing that you've been having this inconvenience with your Charge 5, @chowbiz. 

In this case, since the device is restarting constantly and you continue to experience the same inconvenience, I recommend that you continue the assistance process with the Customer Support team so they can let you know how to proceed or what options are available for you. 

The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected. 

Have a good day

[chowbiz]

Have done this and got an answer that unfortunately has not yet worked, so I thought (and hoped) that perhaps community members might have some suggestions in addition.  Much appreciated.

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This has been resolved with Fitbit sending me a replacement device.  In hindsight I’d guess I corrupted the device during an attempt to update, but this is only a guess.  It’s a shame there was no easy way to factory reset.  Now all I can get is a logo and black screen.

[DavideFitbit]

@chowbiz Thank you for taking the time to share this update. 

I'm sorry to see that it wasn't possible to resolve the problem, but it's good to know that they've sent you a replacement device. 

Thanks again for sharing your experience with this. 

Have a great day.