Return policy

[SunsetRunner]

Hi, I wish that Fitbit would accept returns after the 45 days.  I purchased my Charge 5 in Feb 2022 and I’m still not 100% satisfied with the device.  It is missing features that I would use such as on wrist skin temperature reading, snore and noise detection, on wrist water logging ability, wider selection of apps and clock faces.  I have intentions of purchasing the Sense but wish I could return the Charge 5.  Thank you, Maria

[Odyssey13]

Hi @SunsetRunner the return window varies with each retailer. Best Buy is 14 days. Costco has a very generous time in which to return a Fitbit. 

[SunsetRunner]

Hi Odyssey13,

I had bought the Charge 5 on the Fitbit website.

I contacted them recently and they told me since the 45 days has passed, they don't accept returns.

[Odyssey13]

@SunsetRunner  maybe you can gift it to a family member or friend. 

[SunsetRunner]

Or I can try to sell it on Kijiji.