S22 and fitbit talk in every way except vibrate on messages or calls coming in when on silent.

[Molewedg]

I had a40e Samsung and it worked perfectly but can't get this one new s22 to work.

[SunsetRunner]

Hello @Molewedg 

I can try to help if I understand your question correctly. I’m gathering from the subject title of your post that your new phone the s22 communicate “in every way” except your phone will not vibrate when messages or calls come in. Make sure your phone is not in DND (do not disturb) mode or Sleep Mode. You will not get alerts if they are enabled. This YouTube video will help: https://m.youtube.com/watch?v=6GcyKsVvboo and here: https://m.youtube.com/watch?v=9azIrTfUxTc

😃 I Please let me know if did answer your question 

[Molewedg]

Phone vibrates but cannot get charge 5 to receive notifications or vibrate on calls. Picks statistics up fine. Thank you for trying to help.

[SunsetRunner]

Hello again @Molewedg 

Please look here and make sure all your settings are correct (do not skip any step):https://help.fitbit.com/articles/en_US/Help_article/1979.htm  Also, open your Fitbit app then tap your profile picture then scroll down to and tap Charge 5. Now scroll down to and tap notifications. Look here to make sure your calls, text, and calendar events are enabled. Also while your here also tap App Notifications and enable the apps that appear in the list. Once you do all this sync your Charge 5 to accept all the changes you made. 
😉 Let me know if this answers your notification issue 

[Molewedg]

Hi

It has now started vibrating on incoming calls when phone on silent - great.
done nothing to change that but that works now. Wont let me know about text
or email coming in.



Have tried to go through instructions you have sent. The fitbit options on
Notifications do not match the instructions on the link. When I go to
notifications on fitbit - there is no vibration settings section - so I
cannot select this to vibrate always on.
https://help.fitbit.com/articles/en_US/Help_article/1979.htm

There are other menu options not in line with the help. When I go to
notifications on fitbit I get push notifications with low battery, step
goal milestones, new badges, friend requests, messages (which is on), cheers
and taunts, challenges, exercise goal milestones, auto recognized exercises,
research invites, family account, programs, sleep updates, social feed.
Then next section is email notifications - with similar options below that!



On the phone - instructions to help state: Make sure your phone receives
notifications while locked. On your phone, tap Settings Apps &
notifications Notifications Notifications on lock screen.

But on my phone I tap settings and I get choose either Notifications or
Apps - there isn't one that does both. I searched for "notifications on
lock" and it came up with notifications on app icons, hide notifications,
floating notifications, etc. Apps is one and it doesn't show fitbit but
there is no option to add on this screen.



Thank you for trying.

Margaret

[SunsetRunner]

Hello again @Molewedg 

Sorry for the slow response. I’m just seeing your post so we must be on a different time zone. Let’s try this: go to your phone and tap settings, then scroll down to and tap Apps. Now scroll down the list and tap Fitbit. Make sure notifications say Allowed. Even if it say allowed anyway just tap it to open another window. In here make sure Allow sound and Vibration is enabled. Now tap notification categories and ensure everything is enabled. Now tab the return “<“ symbol once to get to the previous page. Here tap permissions. Make sure everything you want is allowed ( contacts, phone, etc)

Now go back to your phones home screen. Let’s tap setting again and this time scroll down and tap notifications. Under the recently sent look to make sure Fitbit is enabled. Lastly sync your Fitbit Charge 5 to accept any changes you made. 
😉 I’ll be around so please let me know how it goes

[SunsetRunner]

@Molewedg After rereading your post I failed to mention the trouble you were having with Lock Screen. So, again go to your android phone and tap settings then scroll down to and tap Lock Screen. Look here to make sure your notification are enabled. If they are not enable it. Now that notification is enabled tap it anyway and look to make sure Hide Content is “not enabled. 😉

[Molewedg]

Nothing needed changing.. all set as you described. Text messages still not vibrating on fitbit.


Get Outlook for Android<>

[SunsetRunner]

Hello again @Molewedg 

Well as I understand it now we have been able to get all your calls to alert you on your Fitbit but you do indeed get text but it doesn’t vibrate? Since all of your settings apparently are set correctly have you tried restarting your Charge 5 to see if that resolves the issue. You won’t lose any data. Go to your Charge 5 then swipe to your settings gear wheel and tap it. Now scroll down and tap restart device then tap restart. 
 Let me know if that fixed things

[SunsetRunner]

Also @Molewedg 

Please check these setting again…you might have over looked them. Open Fitbit app, tap profile picture then scroll down and tap Charge 5. Now scroll down and tap notifications. Make sure text messages are enabled. Now while your still here on this page scroll down and tap App Notifications. Now make sure that your apps are enabled. Sync your Charge 5

[Molewedg]

Hi

I really appreciate you trying to help. I have done all that - no
different.

Cheers

[SunsetRunner · Accepted solution]

Hello again @Molewedg 

Well, I’m happy we were are to get most of it up and running minus the text vibration. I’m wondering if this is a known bug or something. I think at this point you should call Fitbit Customer Service: https://myhelp.fitbit.com/s/support?language=en_US

😉 I do hope the can get it sorted out

[Molewedg]

HI

Have been through customer service - they want it back at the warehouse so it seems it is just this one device that may be faulty.  Thank you for all your help.  much appreceiated.

[SunsetRunner]

I’m thrilled there was a resolution @Molewedg ! Hopefully you’ll be up and running in no time.😃 Enjoy the rest of your weekend.