10-08-2024 01:56
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10-08-2024 01:56
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I am trying to set up a Charge 5 on my 12yo's Samsung Galaxy Tab S9 FE. I'm using my daughter's email as the fitbit login. When I try to add the device, a window opens that says "What are you setting up?". The 4 options I get are all Ace models for kids. How do I connect the Charge 5?

10-08-2024 03:53 - edited 10-08-2024 06:22
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10-08-2024 03:53 - edited 10-08-2024 06:22
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Hello @Karenw19 and welcome to the Community. A child must be 13 and older (16 and older in some EU countries) to use a Charge 5.
Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS
Take a look at the Fitbit help site for further assistance and information.

10-08-2024 04:25
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10-08-2024 04:25
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Thanks for clarifying the age restriction. I wasn't aware of that. We are trying to set up her account, with her email on her device. I'll have to get a kids watch instead 😞
