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Screen blacked out and now unresponsive to touch Charge 5

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‎08-19-2022 12:56 - last edited on ‎08-20-2022 08:43 by Moderator Alum

‎08-19-2022 12:56 - last edited on ‎08-20-2022 08:43 by Moderator Alum

Help .. tried the charger reboot ..no change battery not holding its charge.. screen not responding to touch

 

 


Moderator edit: subject updated for clarity

Best Answer
1 REPLY 1

‎08-20-2022 08:42

‎08-20-2022 08:42

Hi, thank you for sharing all these details about the inconvenience you've been having with your Charge 5 and for confirming that you already tried a few troubleshooting steps, @Kebab67. 

 

I've been informed that you already contacted the Customer Support team for further assistance with this and it seems they've provided you with some instructions. In this case, they will let you know how to proceed. 

 

See you around. 

Davide | Italian and English Community Moderator, Fitbit


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