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Screen settings not working on my Charge 5

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‎11-19-2022 05:50 - last edited on ‎11-22-2022 03:36 by Fitbit Moderator

‎11-19-2022 05:50 - last edited on ‎11-22-2022 03:36 by Fitbit Moderator

My screen awake will not let me change from manual to auto. 

 

Moderator Edit: Clarified subject

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1 BEST ANSWER

Accepted Solutions

‎11-22-2022 03:38 - edited ‎10-14-2024 03:58

In response to JohnnyRow

‎11-22-2022 03:38 - edited ‎10-14-2024 03:58

Hi there, @Steve112. Welcome to the Community Forums. 

I agree with @JohnnyRow, it seems that your Charge 5 is in sleep mode. When the sleep mode setting is on:

  • Notifications, goal celebrations, and reminders to move are muted.
  • The screen's brightness is set to dim.
  • The Always-On Display clock face is turned off.
  • The screen stays dark when you turn your wrist.
  • The sleep mode icon illuminates in the quick settings.

To turn off Sleep Mode, please swipe right from the clock face on your watch to access the quick settings. For more information, see How do I navigate my Fitbit device?

Hope that helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

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5 REPLIES 5

‎11-19-2022 07:49

‎11-19-2022 07:49

Sounds like you are in Sleep Mode.

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

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0 Votes

‎11-22-2022 03:38 - edited ‎10-14-2024 03:58

In response to JohnnyRow

‎11-22-2022 03:38 - edited ‎10-14-2024 03:58

Hi there, @Steve112. Welcome to the Community Forums. 

I agree with @JohnnyRow, it seems that your Charge 5 is in sleep mode. When the sleep mode setting is on:

  • Notifications, goal celebrations, and reminders to move are muted.
  • The screen's brightness is set to dim.
  • The Always-On Display clock face is turned off.
  • The screen stays dark when you turn your wrist.
  • The sleep mode icon illuminates in the quick settings.

To turn off Sleep Mode, please swipe right from the clock face on your watch to access the quick settings. For more information, see How do I navigate my Fitbit device?

Hope that helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer

‎11-23-2022 06:28

In response to MarreFitbit

‎11-23-2022 06:28

Thanks for your help. You were right! 

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‎11-24-2022 08:08 - edited ‎10-14-2024 03:57

In response to Steve112

‎11-24-2022 08:08 - edited ‎10-14-2024 03:57

@Steve112 Awesome! I'm glad to hear the issue is solved now. 🙂

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members.

Happy stepping!

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer

‎12-09-2022 14:32

‎12-09-2022 14:32

Thanks. That was what my problem was. 

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