Screen tearing/screwed up on the Charge 5?

[jlange11]

I literally just got my device today, I'm talking I just pulled it out of the box. I started charging and playing with it and I noticed there is a screen tear or there's a line of pixels not working on the device. I showed my husband and he even sees the screen is messed up.

Anyone else have this issue?

[Odyssey13 · Accepted solution]

here are the support contacts I've gleaned over the years on the forums.

when there is someone available, chat is an option. Phone or Twitter works well, too.

https://myhelp.fitbit.com/s/support?language=en_US 

Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help.
USA: call (877) 623-4997
UK: call 0800 069 8505
INDIA: call 000 800 050 1057
IRELAND: call 01 691 7502 (country prefix: +353)
Other contact options:

USA: click

Canada: click for options