Screen wake is no longer working on my Charge 5

[MVP2]

Since whatever was changed last night I cannot get the screen to auto wake. 
There is a new place under Find Phone that shows as manual (not lighted); tapping that does nothing. Neither does tapping that in Settings. Restarting the device didn’t help. I’m really tired of hitting this thing just to see the time and when I do it only stays awake for a few (2-3) seconds. 

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @MVP2. Thanks for stopping by in the Fitbit Community Forums. I'm sorry to hear that the screen wake on your Charge 5 is no longer working. I understand how you must be feeling. Thanks for troubleshooting this issue before posting here, I'll be glad to continue assisting you. 

It could also be possible that your Charge 5 is in sleep mode. When the sleep mode setting is on:

• Notifications, goal celebrations, and reminders to move are muted.
• The screen's brightness is set to dim.
• The Always-On Display clock face is turned off.
• The screen stays dark when you turn your wrist.
• The sleep mode icon illuminates in the quick settings.

To turn off Sleep Mode, swipe down from the clock screen. Tap a setting to adjust it. . For more information, see How do I navigate my Fitbit device?

Hope that helps. 

[MVP2]

Thank you. Sleep mode WAS on.
Sent from my iPhone

[MarreFitbit]

@MVP2 Awesome! I'm glad to hear that the issue is solved now. 

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members.

Happy stepping!