Screen wake is no longer working on my Charge 5

[Mole33]

Having worked perfectly  for over a year, the time no longer shows unless i tap the screen twice.

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @Mole33. Thanks for stopping by in the Fitbit Community Forums. I'm sorry to hear that the screen wake on your Charge 5 has stopped working. I will be glad to help you with this. 

It could also be possible that your Charge 5 is in sleep mode. When the sleep mode setting is on:

• Notifications, goal celebrations, and reminders to move are muted.
• The screen's brightness is set to dim.
• The Always-On Display clock face is turned off.
• The screen stays dark when you turn your wrist.
• The sleep mode icon illuminates in the quick settings.

To turn off Sleep Mode, swipe down from the clock screen. Tap a setting to adjust it. . For more information, see How do I navigate my Fitbit device?

If the above doesn't describe your issue, please go to your quick settings and check that screen wake hasn't accidentally been turned off. swipe down from the clock screen again and tap the setting to adjust it. Change whether the screen turns on when you turn your wrist.

If this settings is set correctly, please try restarting your Charge 5 by following these steps: How do I restart my Fitbit device?