Second FITBIT to die in less than 6 months

[FitbitUser630]

My Charge 5 broke in January on vacation. I went through all the hoops and a replacement was sent to me which looked refurbished (no packaging). It worked for less than 6 months then started to lose a charge very quickly. It just "went black" and when I tried to charge it the last time the logo just flashed and it vibrated at me annoyingly. I looked at the forums and did exactly what the folks here said to do but it didn't work. 

I called and got someone in another country that says they will email me about a warranty after he can't fix it over the phone - but he can't understand what I say since english is his second language. I never receive an email. 

There is no way to email FITBIT 

So not spending anymore MONEY or TIME on a product that is substandard. I am not surprised that FITBIT doesn't have an email since FITBIT doesn't want folks contacting them about all the problems with their product.

fitbit loyal since 2015... not anymore

[Willowmere]

Have has multiple generations of Fitbits and loved them all

My Charge 5 died after fewer than ten months after purchasing it on Amaon.  After >3 hours on four chats, I was told that someone would get back to me by email.

They told me that it was defective and could not be replaced under warranty because I purchased from an UNAUTHORIZED RESELLER !!!  They then had the gall to send me a list of authorized reseller that INCLUDED AMAZON.

What an excuse to ripoff a previously satisfied customer for more than ten years

Pathetic response to a formerly supportive customer

BEWARE

[FitbitUser630]

Sorry, sounds like we are in the same boat...As you probably saw I was pretty into the product up until now. Too much to pay for something that doesn't last more than 6 months...