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Shipping label for Charge 5 hasn't arrived

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎12-10-2023 06:11 - last edited on ‎12-10-2023 12:12 by Fitbit Moderator

‎12-10-2023 06:11 - last edited on ‎12-10-2023 12:12 by Fitbit Moderator

I contacted support many times since 11 DEC  but only received the message " You will be receiving a separate email message regarding your device replacement for further details"

 

LizzyFitbit_0-1702239112697.png

 

Moderator Edit: Clarified subject and personal info removed

 

Best Answer
4 REPLIES 4

‎12-10-2023 09:40

‎12-10-2023 09:40

@DemoBasstoday is Dec 10th in the USA. If Fitbit said they were going to give you a return address label, they will. Be sure to check your spam folder too, just in case you missed their email.

Stepping in the U.S.A. since September 2013. Android 14

Best Answer

‎12-10-2023 12:43

In response to Odyssey13

‎12-10-2023 12:43

Hi there, @DemoBass. Welcome on board. @Odyssey13 Thanks for the suggestions and heads up!

@DemoBass Thanks for the details and screenshot provided. I understand how frustrating this can be and appreciate the time taken while contacting our Support team. Please know this feedback will help us to work, as well as improve our services.

In regards to your case, I've forwarded your comment so our team can look into this and provide you with more information. Keep an eye on your inbox and make sure to follow their instructions.

Best Answer

‎12-17-2023 21:00

In response to LizzyFitbit

‎12-17-2023 21:00

@LizzyFitbit  I only received " We’re experiencing shipping delays and want to let you know that your recent Fitbit order will arrive later than expected "  many time. I have waiting more than 1 month for a return. I think It would be better to buy a new one.

Thank you for your support.

Best Answer

‎12-27-2023 10:26

In response to DemoBass

‎12-27-2023 10:26

Hi there, @DemoBass.

Thanks for sharing the information provided by our Support team. It seems we're having some shipping delays due to the holidays; however, rest assured that your order is in good hands and you'll receive an email once there is an update. I apologize for the time this has taken and please know your feedback will help us to keep improving our services.

Best Answer