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Signing up for Premium caused me to lose all my contacts

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‎04-25-2022 12:07 - last edited on ‎04-28-2022 07:04 by Moderator Alum

‎04-25-2022 12:07 - last edited on ‎04-28-2022 07:04 by Moderator Alum

Signing up for Premium caused me to lose all my contacts.  How do I get them back and how do I opt out of the Premium Service(3 mo free right now).

 

 

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‎04-28-2022 07:04 - last edited on ‎12-06-2024 09:01 by Fitbit Moderator

‎04-28-2022 07:04 - last edited on ‎12-06-2024 09:01 by Fitbit Moderator

Hi, welcome to the Fitbit Community forums, @BeckC. 

Thank you for sharing all this information about the problem you've been experiencing with your Charge 5. 

Could you please provide a few more details about this problem you mentioned? Let me know if you mean that you lost all of your friends on Fitbit. In the meantime, and regarding your question about how to cancel your Premium subscription, you can find all the information in this article.  

I'll be around. 

Davide | Italian and English Community Moderator, Fitbit


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