Sleep Metrics Changed from Sleep Stages to Sleep Quality

[SimiDaba]

Just received and started using on 12/29/21 and first night of sleep recorded Sleep Stages (Awake, REM, Light, and Deep. The next two nights it changed and only recorded Sleep Quality (TIme to fall asleep, Times awake, restless and mins awake/restless) So the fact that it recorded the last two nights means device is working BUT I want information provided by Sleep Stages. Please advise how to get those metrics recorded nightly.

[SimiDaba]

Update: The first night I wore device was with default delivered version. The next day on 12/30/21, I updated the device to latest version.

[SimiDaba]

Any comments before I decide to return device?

[MazzoneRM]

Have you tried calling them directly?

[SimiDaba]

No, thought was purpose of this community to address questions first before calling.