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Sleep and Health metrics s

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‎02-07-2023 06:23

‎02-07-2023 06:23

For two mornings now I've not been able to access my sleep information on my health metrics. My steps are syncing and so is my heart rate but nothing else is working.

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‎02-07-2023 07:18

‎02-07-2023 07:18

There is a massive outage of Fitbit servers currently, the issue is not solved. Everybody has problems right now. Please be patient and wait until the engineers fix the server problem. There is a pink banner with a status update at the top of the forum. 

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‎02-07-2023 07:18

‎02-07-2023 07:18

There is a massive outage of Fitbit servers currently, the issue is not solved. Everybody has problems right now. Please be patient and wait until the engineers fix the server problem. There is a pink banner with a status update at the top of the forum. 

Best Answer

‎02-07-2023 09:13

‎02-07-2023 09:13

As noted by the banner at the top of the Fitbit forums, there is a 2nd day of widespread outage on Fitbit's side. That's why you're not able to sync your sleep data. 

 

FYI - I found an easy way to tell if the sync issue is a widespread Fitbit server outage or my device. I tap on the Premium icon in the Fitbit app. If I get an error message saying that Fitbit.com is not available, then I know it's a Fitbit server outage and don't waste my time with any of the troubleshooting procedures. 

Rieko | N California USA MBG PE

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‎02-07-2023 11:00

‎02-07-2023 11:00

Found this on a different thread and it worked for me to add back in steps and sleep info on the app:

 

OSOK here and updating got my correct app dashboard back. Finally figured out that if I hold the EDIT button down the dashboard opens up and allows you to reconfigure it. But again why did the App go wonky and I lost my dashboard in the first place?

 

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