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Sleep details mainly missing

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‎08-16-2022 00:53

‎08-16-2022 00:53

Had the Charge 5 for just over a month and worn every night.

Of the 43 nights I've got sleep details for 17 nights with a sleep score for only 16 of them and 26 nights with only sleep stages recorded. 

This lack of details is very disappointing as I've tried the suggestions of loosening the strap and wearing the device on the inside of my wrist to no avail.

There's no problem recording my HR during the day.

I could accept not getting full details very occasionally but 60% of the time sounds like there might be a fault with the device.

Any views on this?

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