Sleep is tracked but doesn't show on Charge 5

[Rekuci]

About 2-3 weeks ago (I think there was an update) my charge 5 will not display any sleep info.  However, it is tracking it as once I sync it to the FitBit app, the information shows in the app.  How do I get Charge 5 to display the recorded sleep?

Moderator edit: edited title to clarity.

[CrisVillaFitbit]

Welcome to the community, @Rekuci.

Thanks for letting me know about this situation with the sleep information showing in your Charge 5.

Do you see a message or something in your Charge 5 after sleeping? Or no information at all? My best recommendation for you would be restarting your Charge 5. I was able to check in the system that everything is ok in our end and with the Charge 5, so this may help with the sleep information to appear in your FItbit.

Let me know how it goes, please.

[Rekuci]

Hi CrisVillaFitbit, thanks for the reply, but I have restarted my Charge 5 several times since.  No change.  There is no message or anything showing after sleeping on Charge 5.  When I scroll to the sleep info, there is a "hyphen" where the hrs and minutes would go and also where the score would go.  However, this issue comes and goes.  To specify - the sleep information has not been showing for over 3 weeks now at all, but right now I checked, and it's there.  It is likely it will disappear later the day but I can update you tomorrow how it went.  Thank you again!

[RiekoC]

Hello @Rekuci 

I've read recent user posts where they also discover that their Fitbit device is not showing their sleep info, although the sleep info shows in the Fitbit app. This appears to be a bug, which we hope will be fixed in a future update.

Although it's annoying not to see your sleep data on your Fitbit, the good news is that as long as you see your sleep info in the app that means your tracked data was uploaded to your account on the Fitbit servers and isn't lost.

[Rekuci]

Thanks RiekoC, and yes, I saw others having the same issue.  It's pretty annoying but yes, I am aware that the data IS saved and I can always look on my app.  And as predicted, early morning my sleep data showed on Charge 5, but later it disappeared (today, as typically every day).  Hope it gets fixed with an update soon...

[Rekuci]

Yes, as I predicted, later in the day my sleep data disappeared from Charge 5.  Typically it shows early morning (if ever) than always gone a little later - I assume with a sync.  I hope this gets fixed soon with an update as I see others complain about this same issue too.

[RiekoC]

Hi @Rekuci 

As you noted, others are reporting the same issue: sleep data shows on their Fitbit in the morning, then sometime during the day, it disappears.

Hopefully, this annoying bug will be fixed soon in an update.