Sleep not recording Charge 5

[CoachCol]

Sleep is not recording correctly since Day light saving time...How can I fix it

Moderator edit: subject updated for clarity

[DavideFitbit]

Hi, welcome to the Fitbit Community forums, @CoachCol. 

I appreciate all the information that you've shared about the inconvenience you're experiencing with your Charge 5.

Could you please provide a few more details about this problem? Let me know if you're having trouble to track your sleep every single day or if it's something that happened once. In the meantime, keep in mind that there are some factors that may prevent your tracker from recording your sleep. Please make sure of the following:

• If you slept in a position that prevented your device from getting a consistent heart-rate reading or wore it too loosely. For best results, wear your device as described in this help article.
• If you slept for less than 1 hour for sleep patterns or less than 3 hours for sleep stages.
• If your device’s battery is critically low.

In addition, please try completing a restart procedure: 

1. Connect your device to the charging cable. For instructions, see How do I charge my Fitbit device?
2. Press the button located on the flat end of the charger 3 times, pausing for 1 second between presses. Then wait 10 seconds or until the Fitbit logo appears.

I'll be around. 

[harleyim]

Two weeks old and it's happened to me 4 times now... pain not getting heart rate or sleep recording. Reset this unit 4 times now!

[Cliff_C]

This has been happening to me, and two other people I know with Charge 5's.  After following all the steps above, and restarting it records sleep for a night or two then stops recording for 2 or 3 days until next restart.  Please come up with a workable solution.  I purchased the Charge 3 primarily for the Sleep function.

[sassytexan19]

I purchased a fitbit charge 5 a few days ago, still doesn't record sleep a refter trying everything suggested........had originally bought a luxe that wouldn't record sleep returned it for the charge 5......same results.......need some real results please

[CoachCol]

3 times this week and once last week.  I have not changed my sleep habits or patterns

[DavideFitbit]

@harleyim @Cliff_C @sassytexan19 @CoachCol Thank you for all your replies and for confirming that you continue to experience the same inconvenience to track your sleep, even after you've tried the troubleshooting steps suggested earlier. 

In this case, if you continue to have any problem to track your sleep, I do recommend that you get in touch with the Customer Support team for further assistance with this. They have specialized tools and will let you know how to proceed. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected. 

Thank you for all your comments and feedback about this issue. 

See you around.