Sleep recording inaccurate Charge 5

[SunsetRunner]

I am on my 3rd Fitbit product. Charge 4, Sense and now a Charge 5. Bought to record sleep. None of the devices including my new charge 5 record sleep accurately. Last night for example I went to bed at 11, wife says I fell asleep immediately Charge 5 says I fell asleep at 4 am! This is the same issue I had with all other devices . I went through all the hoops, rebooting, loosen strap, tighten strep etc etc. nothing works. My 40.00 cheapo smart watch accurately records sleep far better than any Fitbit. This is my last shot. Anybody have any ideas? Thanks in advance.

Moderator edit: format

[DavideFitbit]

Welcome to the Fitbit Community forums, @SunsetRunner. 

Thank you for sharing all these details about the inconvenience you've been having with your Charge 5 and for confirming that you already tried a few troubleshooting steps shared in the forums. 

I've been informed that you already contacted the Customer Support team for further assistance with this. In this case, I recommend that you continue the communication with them sot they can provide you with the next steps. 

Thanks again for the information provided! Our team is always working to enhance your experience and your feedback is a big part of that process. Definitely it helps a lot to continue working on improvements to our services.

Have a good day.