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Sleep shows no time but does show the phases Charge 5

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‎10-04-2021 11:17 - last edited on ‎10-05-2021 06:42 by Moderator Alum

‎10-04-2021 11:17 - last edited on ‎10-05-2021 06:42 by Moderator Alum

Where should I report this bug and how can I solve it?

it shows no time but does show the phases. Here’s a screenshot: https://postimg.cc/V0r5yrQX

 

Thanks

 

 

 


Moderator edit: subject updated for clarity

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‎10-05-2021 06:41 - last edited on ‎02-28-2025 13:22 by Fitbit Moderator

‎10-05-2021 06:41 - last edited on ‎02-28-2025 13:22 by Fitbit Moderator

Hi, thank you for sharing that you've been experiencing this inconvenience with your Charge 5 device, @gerygg. 

Before considering other options, could you please also share a screenshot of the problem here in the forums?  For instructions on how to do this, please check the information provided here. 

In the meantime, please try to: 

  • Log out from the Fitbit app
  • Clear cache and cookies for the Fitbit app on your phone's settings
  • Restart your phone
  • Log back in to check if the information is shown correctly

In addition, make sure to keep the Fitbit app and the firmware version of your Charge 5 updated to the latest version available. 

I'll be around. 

Davide | Italian and English Community Moderator, Fitbit


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