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Sleep tracking not showing with Charge 5

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‎03-13-2022 07:15 - last edited on ‎10-04-2022 14:14 by Fitbit Moderator

‎03-13-2022 07:15 - last edited on ‎10-04-2022 14:14 by Fitbit Moderator

I have had my fitbit for two weeks and today it want show the sleep results.  It is synced and it has been two hours since I have been up...Any thoughts?

 

 

Moderator edit: updated subject for clarity. 

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‎03-13-2022 08:05 - edited ‎03-13-2022 09:56

‎03-13-2022 08:05 - edited ‎03-13-2022 09:56

I have the same problem and it has been working fine for a few months. I believe there is an error related to the time change. I will wait until tomorrow to see if it resolves. I suspect it is the time change at fault because that would mess up the tracking, though I don't recall it did this a few years ago when I used the Fitbit sleep tracking. As we go on I get the feeling the Fitbit programmers are not the brightest bulbs in the pack, there are far too many glitches with software.

 

Edit: I entered my sleep hours in the sleep app and synched and there were data there in the wrist unit. I will see if the data tracks as normal tomorrow. I forgot my wake up time and went in and edited it and that did not recover the data from the later time so the data set shows as cut off in the app now.

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‎03-13-2022 08:05 - edited ‎03-13-2022 09:56

‎03-13-2022 08:05 - edited ‎03-13-2022 09:56

I have the same problem and it has been working fine for a few months. I believe there is an error related to the time change. I will wait until tomorrow to see if it resolves. I suspect it is the time change at fault because that would mess up the tracking, though I don't recall it did this a few years ago when I used the Fitbit sleep tracking. As we go on I get the feeling the Fitbit programmers are not the brightest bulbs in the pack, there are far too many glitches with software.

 

Edit: I entered my sleep hours in the sleep app and synched and there were data there in the wrist unit. I will see if the data tracks as normal tomorrow. I forgot my wake up time and went in and edited it and that did not recover the data from the later time so the data set shows as cut off in the app now.

Best Answer