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SpO2 display on iPhone but not on android

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‎07-02-2022 13:04 - last edited on ‎07-15-2022 07:16 by Moderator Alum

‎07-02-2022 13:04 - last edited on ‎07-15-2022 07:16 by Moderator Alum

Does anyone have an Android phone that can display SPO2? My wife's IPhone works fine, but I can't get it on my Android phone. Fitbit chat says I need to subscribe for Premium and use the Health Summary app. My wife's phone gets the historical SPO2 display and she doesn't subscribe to Premium. SPO2 displays fine on the C5, but no history. Also I can see SPO2 reports vs Sleep. 

 

It seems from looking at the forum that this problem has been around since day 1. If anyone has found a workaround for Android phones I would be most appreciative.

 

 

Moderator edit: format

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‎07-15-2022 07:15 - last edited on ‎12-04-2024 17:06 by Fitbit Moderator

‎07-15-2022 07:15 - last edited on ‎12-04-2024 17:06 by Fitbit Moderator

Hi, thank you for sharing all these details about the inconvenience you've been having with your Charge 5 and for confirming that you already tried a few troubleshooting steps, @clydoz. 

I've been informed that you've with touch with the Customer Support team for further assistance with this and it seems your case is still being reviewed. In this case, I recommend that you continue the communication with hem so they can let you know how to proceed. 

See you around. 

Davide | Italian and English Community Moderator, Fitbit


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