help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Step Count Way Off Charge 5

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎12-22-2021 17:33 - last edited on ‎12-23-2021 03:28 by Moderator Alum

‎12-22-2021 17:33 - last edited on ‎12-23-2021 03:28 by Moderator Alum

My Charge 5 had me down for a normal day's step count around dinner time. When I looked again, it was ten times the original number (191,436 steps!) What is going on and how can I fix it? 

 

 


Moderator edit: subject updated for clarity

Best Answer
0 Votes
1 REPLY 1

‎12-23-2021 03:28

‎12-23-2021 03:28

Hi, welcome to the Fitbit Community forums, @JulesK_62. 

 

Thank you for all the information provided about the inconvenience you've been having with your Charge 5. 

 

I've been informed that you already contacted the Customer Support team for further assistance with this. In this case, they will let you know how to proceed. 

 

Have a good day. 

Davide | Italian and English Community Moderator, Fitbit


Ti invito a partecipare nelle nostre discussioni! Commenti
Best Answer