Step count missing Charge 5

[Tridd]

I had already had over 13,000 steps and I was having trouble with my Fitbit charge 5,since I restarted the device it has wiped the steps I've already done,I'm really not happy about it. I had to restart it because it wasn't sync to my phone e

Moderator edit: subject updated for clarity

[DavideFitbit]

Hi, welcome to the Fitbit Community forums, @Tridd. 

Thank you for sharing all this information about what you're experiencing with the duplicate activities. 

In case this is an issue related to the Fitbit app, please try the following steps: 

• Log out from the app.
• Clear Cache for the Fitbit app on your phone's settings (Settings > Apps > Fitbit app > Storage > Clear cache)
• Restart your phone. 
• Log back in to check if you're able to see the correct information. 
• Try to set up your Charge 5 as a new device in your account if you're still having the same problem.
• Make sure the Fitbit app and your phone's operating system are updated to the latest version available.

In addition to the steps mentioned earlier, please try restarting your device using the charging cable and check if you continue to experience the same problem. In the meantime, you can manually log an activity to recover some of this data, like steps and calories. 

I'll be around.