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Steps not counting Charge 5

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‎09-10-2023 01:33 - last edited on ‎09-10-2023 11:01 by Moderator Alum

‎09-10-2023 01:33 - last edited on ‎09-10-2023 11:01 by Moderator Alum

  • The App for my Charge 5 is no longer recording my movements in steps. Unable to change in settings. Any ideas why or how to change it back?

 

Moderator edit: format

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‎09-10-2023 11:00

‎09-10-2023 11:00

Hi, welcome to the Fitbit Community forums, @Elaine1966. 

Thanks for the information provided about this issue with your Charge 5. 

Could you please provide a few details? Let me know if you mean that your device is properly recording your steps but they're no being synced to the Fitbit app or if your device is not tracking steps at all.  

Davide | Italian and English Community Moderator, Fitbit


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