Steps not recording correctly Charge 5

[Kmuk]

My Charge 5 is not recording my steps correctly!  I had over 4 miles walked but it only recorded it as 10,000 steps!  It also did not give me more than 1,000 steps for a 4.95 Mile bike ride.

Moderator edit: subject updated for clarity

[DavideFitbit]

Hi, welcome to the Community forums, @Kmuk.  

I appreciate all the information that you've shared about this problem you're experiencing with your Charge 5. 

Keep in mind the algorithm is designed to look for intensity and motion patterns that are most indicative of people walking and running. When working at a desk, cooking, or performing other activities with arm movements, a device on your wrist may add some steps. When you’re doing activities that involve arm movement, such as working or cooking, you often walk a few steps in-between stationary periods as well, so the device tries to give you credit for those steps. For most customers, the number of extra steps added by arm-based movement isn’t significant when compared to your overall stats. 

Before considering other options, and if you still consider the steps are not accurate, please make sure that you've tried the three pulse restart procedure using the charging cable as described in this article, then check if you continue to experience the same behavior. In the meantime, you can find more useful information about the accuracy of Fitbit devices and how to adjust your stride length and dominant hand settings here. Let me know if you continue to experience the same problem afterwards. 

I'll be around.