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Still waiting for Charge 5 to ship

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‎08-24-2023 09:52 - last edited on ‎08-24-2023 13:43 by Fitbit Moderator

‎08-24-2023 09:52 - last edited on ‎08-24-2023 13:43 by Fitbit Moderator

I ordered my fitbit 3 weeks ago and it keeps getting pushed back on the processing date.  How big is this backlog?  Think I wil get before Christmas.  Dang.

 

Moderator edit: format. 

Best Answer
4 REPLIES 4

‎08-24-2023 11:00

‎08-24-2023 11:00

Hi there @Albert619, welcome to the Fitbit Community. 

Thanks for sharing your inquiries with us about your order. Please take in mind that we are experiencing a high volume of requests right now. This could affect the time frame for all the internal processes including all types of orders. 

Right now, the Charge 5 is on back order and based on what the Fitbit Store shows, it's supposed to ship on 9/1/23. I hope you understand and let me tell you that your paciest is truly appreciated.  

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0 Votes

‎08-25-2023 06:48

In response to EstuardoFitbit

‎08-25-2023 06:48

Three delays goes beyond acceptable. Modern companies know their supply chain.

Best Answer

‎08-25-2023 06:54

In response to EstuardoFitbit

‎08-25-2023 06:54

I wonder if it has to due with all the Charge 5's that got bricked because of firmware updates.....hmmmm.....if only customers were kept up to date instead of being ignored....

Best Answer

‎09-10-2023 19:07

‎09-10-2023 19:07

Ordered a Charge 5 in blue on July 17th. Latest estimate I received for a ship date was "end of September"... Good luck!

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