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Still working dark screen Charge 5

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‎05-20-2022 22:19 - last edited on ‎05-21-2022 10:38 by Moderator Alum

‎05-20-2022 22:19 - last edited on ‎05-21-2022 10:38 by Moderator Alum

My Fitbit has suddenly developed a blank screen - but it is still syncing and appears to be working otherwise. Have tried reset (pushing USB button three times) and it vibrates whenever button pressed but it has not fixed the problem. Logo not appearing. Nothing changing. Help please. 

 

 


Moderator edit: subject updated for clarity

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25 REPLIES 25

‎06-10-2022 07:47 - last edited on ‎11-22-2024 05:51 by Fitbit Moderator

In response to Anitaj5

‎06-10-2022 07:47 - last edited on ‎11-22-2024 05:51 by Fitbit Moderator

@Anitaj5 That's great news! Thank you for sharing this update. 😁

Welcome to the Community forums, @Meul80. 

I appreciate the information that you've provided about this issue with your Charge 5 and for confirming that you already tried all the steps suggested earlier.

I've been informed that you already contacted the Customer Support team for further assistance with this and it seems they've provided you with some instructions. In this case, they will let you know how to proceed. 

Have a good day.  

Davide | Italian and English Community Moderator, Fitbit


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Best Answer

‎07-26-2023 09:43

In response to Hw4

‎07-26-2023 09:43

Did you have to have an active warranty on the Fitbit for them to send you a replacement?

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0 Votes

‎07-26-2023 09:49

In response to PurplePplEater

‎07-26-2023 09:49

Hi there

Replacement pebble received for my faulty Charge 5 Fitbit is still working ok. Faulty one was still under warranty when it crashed.

Regards

Sent from my iPhone
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‎09-08-2023 07:26

In response to PurplePplEater

‎09-08-2023 07:26

@PurplePplEater It seems that you were able to get in touch with the Customer Support team as well and they've shared some instructions with you. In this case, they will let you know how to proceed or the options available for you. 

@Anitaj5 Thanks for taking the time to share your experience with this! 

Davide | Italian and English Community Moderator, Fitbit


Ti invito a partecipare nelle nostre discussioni! Commenti
Best Answer

‎09-08-2023 12:23

‎09-08-2023 12:23

Me too. Only 6 mo old!

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‎09-08-2023 12:36 - last edited on ‎09-21-2023 08:11 by Moderator Alum

In response to DavideFitbit

‎09-08-2023 12:36 - last edited on ‎09-21-2023 08:11 by Moderator Alum

I happen to get everything I need to get straight my self. I could not get the sleep app to work on my Android phone well I did research and fixed it myself. Sometimes it is better to figure out the problem are self then to ask support. Because all they do is make it much worse then it has to be. I have had this problem for months with no help just excuses after excuses to me that is poor customer service.

 

That is good that you were hesitant to give out your address can't be to careful these days.

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