Stuck in swim lock and now on logo screen

[Jsgoings]

My Charge 5 would not come out of Swim Lock mode (yes, I was hitting the screen, not just tapping firmly) so I let the battery discharge completely. When I connected it to the charger after 4 days, the logo screen came up and it's  stuck there. Pressing the button on the charger to reset it doesn't do anything. It will not sync in this state either. 

[LZeeW]

Hello @Jsgoings and welcome to the Community.  Just to clarify one thing.  You need to press the button 3 times, pausing for 1 second between presses, to restart a Charge 5.  You were very clear about trying to turn off the water lock.  If you followed the restart correctly, and tour device is still frozen, please contact Support. 

[Swhitley]

I'm having a similar problem.... when you say press the button 3 times... what button?

[LZeeW]

Hello @Swhitley and welcome to the Community.  The button is in the USB end of the charging cable.