help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Sudden changes to dashboard on Charge 5

‎08-28-2025 09:14 - last edited on ‎08-28-2025 11:14 by Fitbit Moderator

‎08-28-2025 09:14 - last edited on ‎08-28-2025 11:14 by Fitbit Moderator

Just lost sleep and hourly steps from my dashboard.....any ideas?

 

Moderator edit - updated subject for clarity 

Best Answer
0 Votes
2 REPLIES 2

‎08-28-2025 11:19

‎08-28-2025 11:19

Hi @BrianJW and warm welcome to the forums. 

Thank you for your message. I'm sorry to hear that you just lost sleep and hourly steps from your dashboard. 

Could you please try to: 

  1. Log out the Fitbit app. 
  2. Uninstall the Fitbit app. 
  3. Reinstall the Fitbit app. 
  4. Log in. 

This workaround worked for some users. It's worth a try!

Visit our Discussions board where you can share your experiences, meet people and create new topics.Si ma réponse vous a plu, merci de me féliciter. Si votre question a trouvé une réponse, acceptez la solution.If you liked my answer, give me a Kudo. If your question was answered, accept the solution.FR-EN-SPA.

Best Answer
0 Votes

‎08-28-2025 14:24

In response to MarioSFitbit

‎08-28-2025 14:24

Thanks, but didn’t work. Dashboard still wrong….
Best Answer
0 Votes