help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Support to claim warranty

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-09-2023 02:25

‎07-09-2023 02:25

Hi everyone,

my Fitbit Charge 5 died yesterday (black screen at 40% charge; no green laser on the back no more; already tried all the trouble shooting options several times both yesterday and today).

So I want to contact support, but the only support they offer is on menstrual health tracking?

https://myhelp.fitbit.com/s/support?language=en_US

VV22_0-1688894268874.png

When I replaced my Fitbit last year I remember I was walked through a proper process at the end they send a replacement. EU customer here, I still fall under 2 year warranty.

Thank you

Best Answer
0 Votes
4 REPLIES 4

‎07-09-2023 02:36

‎07-09-2023 02:36

Hi, @VV22 for warranty issues you need to get directly in touch with Fitbit Customer Support.  You can see all the ways to reach them by clicking on Contact.fitbit.com 

Sense, Charge 5, Inspire 2; iOS and Android

Best Answer
0 Votes

‎07-09-2023 02:38

In response to Julia_G

‎07-09-2023 02:38

Thank you!

When I click on your link, I get the below. 

VV22_1-1688895462256.png

 

Best Answer
0 Votes

‎07-09-2023 02:58

In response to VV22

‎07-09-2023 02:58

Update: So with GOOGLE Chrome this is not working. I installed Firefox just to be sure, and its working there. Really frustrating experience. Thanks again for the support.

Best Answer

‎07-09-2023 03:13

In response to VV22

‎07-09-2023 03:13

Thank you very much for raising that issue.  I will report it to Fitbit!

Sense, Charge 5, Inspire 2; iOS and Android

Best Answer