help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Sweat caused water damage

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎05-03-2023 23:04

‎05-03-2023 23:04

Seems to be a lot of posts about water damage. I swam fine with it in the late summer / fall. But the last two weeks when I do the peleton bike my arms sweat so much it seems to cause water damage. I see water droplets at the back inside where the sensor is. Now after a week of struggling to reset it constantly the sensor no longer works and my fitbit can only be used to tell the time and not track anything. Can this be repaired or am I out of luck and have to buy a new one? I've had nothing but issues with the Charge 5.

Best Answer
1 BEST ANSWER

Accepted Solutions

‎05-04-2023 02:54 - edited ‎05-04-2023 02:54

‎05-04-2023 02:54 - edited ‎05-04-2023 02:54

Welcome to the Fitbit community, @Leetz!

Sad to hear that you're having issues with your Charge 5. I'd suggest to contact  Fitbit support asap to see what they can do for you:

 

Fitbit Support Contact 

 

You might also have a closer look here to keep your device in good condition in the future (Keep it Clean and Dry):

 

Fitbit Wear and Care 

Stefan
Charge, Charge HR, Blaze, Versa, Versa 2, Charge 5, Charge 6, Versa 4, Aria, Aria 2, Pixel 4a, Pixel 7

View best answer in original post

Best Answer
0 Votes
1 REPLY 1

‎05-04-2023 02:54 - edited ‎05-04-2023 02:54

‎05-04-2023 02:54 - edited ‎05-04-2023 02:54

Welcome to the Fitbit community, @Leetz!

Sad to hear that you're having issues with your Charge 5. I'd suggest to contact  Fitbit support asap to see what they can do for you:

 

Fitbit Support Contact 

 

You might also have a closer look here to keep your device in good condition in the future (Keep it Clean and Dry):

 

Fitbit Wear and Care 

Stefan
Charge, Charge HR, Blaze, Versa, Versa 2, Charge 5, Charge 6, Versa 4, Aria, Aria 2, Pixel 4a, Pixel 7
Best Answer
0 Votes