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Sync problems

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‎11-23-2022 18:20

‎11-23-2022 18:20

My tracker only syncs with my phone if I'm on mobile data, gives me an error if I'm on wifi.

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3 REPLIES 3

‎11-24-2022 03:17

‎11-24-2022 03:17

@sebastianPR There have been some issues with Fitbit's servers which have caused syncing problems. But currently the servers are up and running again. Do you still experience any problems in this regard?

Stefan
Charge, Charge HR, Blaze, Versa, Versa 2, Charge 5, Charge 6, Versa 4, Aria, Aria 2, Pixel 4a, Pixel 7
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‎11-24-2022 17:33

In response to Talahthas

‎11-24-2022 17:33

It seems that the tracker only syncs if my phone is off the wifi.

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‎11-25-2022 02:55

In response to sebastianPR

‎11-25-2022 02:55

@sebastianPR That's exactly what I've experienced a few days ago. Synchronization over mobile data was working.

If you have internet access over WiFi from other devices, you might have the problems reaching Fitbit's services I've mentioned above.

Stefan
Charge, Charge HR, Blaze, Versa, Versa 2, Charge 5, Charge 6, Versa 4, Aria, Aria 2, Pixel 4a, Pixel 7
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