help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Sync problems

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎11-23-2022 18:20

‎11-23-2022 18:20

My tracker only syncs with my phone if I'm on mobile data, gives me an error if I'm on wifi.

Best Answer
0 Votes
3 REPLIES 3

‎11-24-2022 03:17

‎11-24-2022 03:17

@sebastianPR There have been some issues with Fitbit's servers which have caused syncing problems. But currently the servers are up and running again. Do you still experience any problems in this regard?

Stefan
Charge, Charge HR, Blaze, Versa, Versa 2, Charge 5, Versa 4, Charge 6, Aria, Aria 2
Best Answer
0 Votes

‎11-24-2022 17:33

In response to Talahthas

‎11-24-2022 17:33

It seems that the tracker only syncs if my phone is off the wifi.

Best Answer
0 Votes

‎11-25-2022 02:55

In response to sebastianPR

‎11-25-2022 02:55

@sebastianPR That's exactly what I've experienced a few days ago. Synchronization over mobile data was working.

If you have internet access over WiFi from other devices, you might have the problems reaching Fitbit's services I've mentioned above.

Stefan
Charge, Charge HR, Blaze, Versa, Versa 2, Charge 5, Versa 4, Charge 6, Aria, Aria 2
Best Answer
0 Votes