Syncing a new iPhone Charge 5

[whoshebaby]

Do you have to uninstall Fitbit charge 5 device on Fitbit app so that it can update your activity profile (steps)? I just got a new phone , everything transferred over to my new device, but Fitbit app can’t find my Fitbit Charge 5. 

Moderator edit: format

[DavideFitbit · Accepted solution]

Hi, welcome to the Fitbit Community forums, @whoshebaby. 

Thanks for your inquiry about the Charge 5 and for all the details provided. 

Your historical data is stored online in the cloud, so as long as you're able to log into your account, you should be able to see your information regardless of the device you're using. If you haven't done so already, please try the following steps that have been useful for other users: 

• Force quit the Fitbit app. 
• Turn Bluetooth off and on. 
• Open the Fitbit app and sync again

In addition, I recommend that you try restarting the device using the three pulse restart method: 

1. Connect your device to the charging cable. For instructions, see How do I charge my Fitbit device?
2. Press the button located on the flat end of the charger 3 times (end of the USB cable), pausing for 1 second between presses. Then wait 10 seconds or until the Fitbit logo appears.

If you're still having any issues, let me know if you already tried all the steps listed here to resolve syncing problems. 

[whoshebaby]

Thank you

Sent from my iPhone

[DavideFitbit]

@whoshebaby No problem!