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Syncing issues Charge 5

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‎07-01-2022 04:39 - last edited on ‎07-05-2022 06:30 by Moderator Alum

‎07-01-2022 04:39 - last edited on ‎07-05-2022 06:30 by Moderator Alum

Anyone have help for this? I tracked my run on my watch but once it synced up with the app, the run disappeared. 

 

 


Moderator edit: subject updated for clarity

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‎07-05-2022 06:29 - last edited on ‎03-13-2024 10:25 by Fitbit Moderator

‎07-05-2022 06:29 - last edited on ‎03-13-2024 10:25 by Fitbit Moderator

Hi, welcome back to the Community forums, @katohara3. 

I appreciate all the information that you've shared about the difficulty you're experiencing with your Charge 5.

Before considering other options, I recommend that you try restarting the device using the three pulse restart method described here below: 

  1. Connect your device to the charging cable. For instructions, see How do I charge my Fitbit device?
  2. Press the button located on the flat end of the charger 3 times (end of the USB cable), pausing for 1 second between presses. Then wait 10 seconds or until the Fitbit logo appears.

In addition to the restart, try syncing your device again and let me know if you already tried all the steps listed here to resolve syncing problems. Make sure to check the compatibility requirements listed here and to keep the Fitbit app updated to the latest version available. 

Davide | Italian and English Community Moderator, Fitbit


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