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Syncing to a laptop

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‎12-03-2022 13:42

‎12-03-2022 13:42

Bought wife the new Charge 5. She is unable to sync to her Iphone 6. Is there a way to sync to a laptop computer running Windows 10?

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‎12-03-2022 15:10 - edited ‎12-03-2022 15:18

‎12-03-2022 15:10 - edited ‎12-03-2022 15:18

Hello @Dadslost and welcome to the Community.  I’m sorry, but the Fitbit app for Windows 10 was deactivated last month.  Even if it were still active, you couldn’t set up a Charge 5 with Windows 10.  Your wife’s phone is too old to support the minimum iOS.  You are technically out of luck on this matter.  Sorry.

 

 I think you will find this article from 9to5mac helpful.

Community Council Member

Laurie | Maryland, USA

Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

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‎12-07-2022 03:25

In response to LZeeW

‎12-07-2022 03:25

Can we link to the Windows 10 laptop using the Fitbit Dongal?

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‎12-07-2022 06:35

In response to Dadslost

‎12-07-2022 06:35

No, the Fitbit app for Windows 10 has been completely deactivated.  And for clarification purposes, the Charge 5 isn’t compatible with the dongle.  There’s no way it can help you.

Community Council Member

Laurie | Maryland, USA

Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

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