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Text messages are not coming through my Charge 5

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‎09-15-2023 15:08 - last edited on ‎09-16-2023 04:42 by Fitbit Moderator

‎09-15-2023 15:08 - last edited on ‎09-16-2023 04:42 by Fitbit Moderator

I am getting calls notifications, no text notifications on Charge 5.  I have repeated the instructions, restart, remove/re add, bluetooth, everything at least 3 times.  Everything is exactly how it's supposed to be.  New iphone 13. Again, all notifications are turned on. Getting calls, NOT getting text notifications 

Moderator Edit: Clarified subject

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‎09-16-2023 04:44

‎09-16-2023 04:44

Hi there, @nrthrngurl. Thanks for stopping by in the Fitbit Community Forums and taking the time to troubleshoot the issue with your Charge 5 before reaching out. 

Since you're an iOS user, I was wondering if the text messages that your Charge 5 is not receiving are iMessages? I also have an iPhone and had a similar trouble with those messages. However, the way I fixed it was by trying to toggle the iMessage setting; general > Messages > iMessage and verified the "Show Previews" was on "Always". All good with my text messages now. 

If the steps above doesn't work, please make sure you've followed all troubleshooting steps provided here Troubleshooting quick tips for iPhones

Maria | Community Moderator, Fitbit


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‎10-08-2023 08:34

In response to MarreFitbit

‎10-08-2023 08:34

I have done everything suggested on here and from web searches.  I have deleted/removed fitbit, bluetooth, EVERYTHING!  And still do NOT receive texts.  Will get phone call notifications, NO texts.  Checked all cell settings, everything good. I now believe this watch is defective.  This is the biggest problem, there are a couple other issues with it as well.  Unless you can suggest a different option, I am going to have to believe this watch is garbage!  I have gone to extremes, several times.  Watch is new'ish, purchased earlier this year.  Worked and now doesn't.  SOOOOOO FRUSTRATING!

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