The Alarm is still not working Charge 5

[TommyD2014]

Soon after I received my Charge 5, which I ordered as soon as it was available, the alarm stopped working. I would set it and it simply would not go off. I have been following other posts since then and I have called support, to no avail. When is this going to be fixed already?

Moderator edit: subject updated for clarity

[DavideFitbit · Accepted solution]

Hi, I appreciate the information that you've shared about this inconvenience with your Charge 5, @TommyD2014. 

Some users have experienced this specific problem with the alarms not going off. The team of developers is aware of this and they're working to find a solution as quickly as possible, but we haven't received other updates about this for the moment. 

In the meantime, it's recommended to try removing and re-adding the alarm. See How do I manage alarms on my Fitbit device? In addition, please make sure to try restarting your device using the three pulse restart method described here as well. 

Thank you for taking the time to share your feedback about this as well. 

[TommyD2014]

Hello Davide:

Thank you for the reply. As it turns out, what I was missing was the 'swipe right' to save the setting. When I do that, the alarm does indeed work. 

While that step is documented in the link you provided, it is far from intuitive. When you set an alarm a green encircled checkmark appears. That would lead one to believe that the alarm is successfully set and the task is complete. There is nothing that would suggest that one then has to 'swipe right' to save the setting. To me, this is a flaw. 

Regards,

Tom

[DavideFitbit]

@TommyD2014 Thank you for taking the time to share your feedback about this and the steps that worked for you. I'm sure this will be useful for other users as well, 

See you around. 

[FogartyFL]

Thank you for this tip. I’ve been having the same frustrating issue with my new Charge 5 - it made me miss my Charge 4. The swipe to the right was what I missed as well. Thought the green check mark on the display was my confirmation. Thank you for sharing. 

[DavideFitbit]

Welcome to the Community forums, @FogartyFL. 

Thank you for sharing this update as well! 😁 

[MaggiRM]

Aha! This post may have solved my problem re setting alarms!  When I first got the charge 5 I could set alarms. Then it stopped working. This post seems to have provided the 'key' information (though it remains a mystery how I managed to set alarms properly in the first month without this information) I completely agree - there is no information anywhere re the 'swipe right' action to save the setting!  Not even when I was in conversation with various kind Fit bit support team. 

Thanks

[DavideFitbit]

@MaggiRM Thank you for sharing your feedback about this. 

It's good to know that you were able to set up your alarms by swiping right.

Please know that all your zomments and feedback are greatly appreciated.