The Fitbit app is showing more steps than my Charge 5

[Loosing007]

I just tried to sync my Fitbit and noticed that app said id done many more steps than the Fitbit watch.   Any idea why this is? 

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @Loosing007. Thanks for stopping by in the Fitbit Community Forums and for the details provided in your post. I understand where your concern is coming from. I'm here to help you to figure out why your Fitbit app is showing more steps than your Charge 5.

Do you have MobileTrack also linked to your Fitbit account? If you do, please note that MobileTrack could be tracking those extra steps. To verify this, please in the Fitbit app, tap the Today tab > then tap Devices. In this section you'll see your Charge 5 and below your phone (in case MobileTrack is indeed connected). 

If the above describes your situation, you can remove MobileTrack by tapping on the phone's icon and then select "Remove From Account". 

Nevertheless, to make sure that your Charge 5 is accurately tracking your steps, confirm the following are correct in the Fitbit app:

• Your wrist settings (For more information, see Does the wrist I wear my device on affect accuracy? )
• Your height (For more information, see How do I manage my Fitbit profile?)

Since we use height to estimate your walking and running stride lengths, you may want to measure and manually adjust these values if your legs are longer or shorter than average. For more information, see How does my Fitbit device calculate my daily activity?

If you want to negate the extra steps, see How do I add, edit, or delete Fitbit data and activities?