The back part of my Charge 5 is coming off

[Kat1961]

I received a Fitbit Charge 5 in January 2023, for my birthday.  There's a black thing on the back that is coming off, .  Is this something that is suppose to come off?  Yes, my Fitbit has the extra warranty. 

Moderator Edit: Clarified subject

[Odyssey13 · Accepted solution]

try getting with customer support. There are no repairs for these devices. Nice you have a picture to show them!

here are the support contacts I've gleaned over the years on the forums.

when there is someone available, chat is an option. Phone or X/Twitter works well, too.

https://myhelp.fitbit.com/s/support?language=en_US 

Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help.
USA: call (877) 623-4997
UK: call 0800 069 8505
INDIA: call 000 800 050 1057
IRELAND: call 01 691 7502 (country prefix: +353)
Other contact options:

USA: click

Canada: click for options

[MarreFitbit]

Hi there, @Kat1961. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Charge 5 and the image attached. I understand where your worry comes from.

As @Odyssey13 suggested to you, I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.