help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

The clock face on my Charge 5 is not working

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎12-17-2023 09:34 - last edited on ‎12-18-2023 06:14 by Fitbit Moderator

‎12-17-2023 09:34 - last edited on ‎12-18-2023 06:14 by Fitbit Moderator

Clock is not working 

Moderator Edit: Clarified subject

Best Answer
0 Votes
1 BEST ANSWER

Accepted Solutions

‎12-18-2023 06:21

In response to RiekoC

‎12-18-2023 06:21

Hi there, @Rfelton. Welcome to the Fitbit Community Forums. 

As @RiekoC has suggested, would you mind providing us more details of your issue so we share with you the correct steps to get you back on track?

If by any chance your Charge 5 is showing the wrong time and date, may I ask if you already synced your device? Please note that the time will be wrong if your Charge 5 doesn't sync as your Fitbit device uses the time of the device you're syncing with.

If by any chance you run into syncing issues, please see Why won't my Fitbit device sync?

If the issue is still not solved, but you can confirm that your Charge 5 is syncing,  I recommend changing your time zone to a completely different one, sync your device, put the correct time and sync again. 

If the above doesn't describe your issue, I'll be looking forward to hearing from you so I can provide more assistance. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

Best Answer
0 Votes
2 REPLIES 2

‎12-17-2023 12:51

‎12-17-2023 12:51

Hello @Rfelton 

Is the clock showing the wrong time? Please provide some more details about your issue so that we can help you.

Rieko | N California USA MBG PE

Best Answer
0 Votes

‎12-18-2023 06:21

In response to RiekoC

‎12-18-2023 06:21

Hi there, @Rfelton. Welcome to the Fitbit Community Forums. 

As @RiekoC has suggested, would you mind providing us more details of your issue so we share with you the correct steps to get you back on track?

If by any chance your Charge 5 is showing the wrong time and date, may I ask if you already synced your device? Please note that the time will be wrong if your Charge 5 doesn't sync as your Fitbit device uses the time of the device you're syncing with.

If by any chance you run into syncing issues, please see Why won't my Fitbit device sync?

If the issue is still not solved, but you can confirm that your Charge 5 is syncing,  I recommend changing your time zone to a completely different one, sync your device, put the correct time and sync again. 

If the above doesn't describe your issue, I'll be looking forward to hearing from you so I can provide more assistance. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes