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The exercise app on my Charge 5 won't load

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‎03-18-2024 02:42 - last edited on ‎03-18-2024 07:25 by Fitbit Moderator

‎03-18-2024 02:42 - last edited on ‎03-18-2024 07:25 by Fitbit Moderator

Hello. This morning I tried to record my workout by swiping right but it gets to ECG and it says ‘Error’ and simply does not take me to exercise screen. 
I’m seems as though the screen is not tap or scroll sensitive, despite me wiping it clean. Screen is unresponsive    
Any ideas good people? 

Moderator Edit: Clarified subject

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2 REPLIES 2

‎03-18-2024 04:22

‎03-18-2024 04:22

Hi, @LucyWild a restart can sometimes fix this issue.

Sense, Charge 5, Inspire 2; iOS and Android

Best Answer

‎03-18-2024 07:30

In response to Julia_G

‎03-18-2024 07:30

Hi there, @LucyWild. Welcome to the Fitbit Community Forums. I'm sorry to hear that the exercise app on your Charge 5 is not responding. We're here to help! 

As @Julia_G has recommended, please restart your Fitbit device as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

Maria | Community Moderator, Fitbit


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