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The face of my Charge 5 is all scrambled

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‎11-11-2022 16:40 - last edited on ‎11-12-2022 07:31 by Moderator Alum

‎11-11-2022 16:40 - last edited on ‎11-12-2022 07:31 by Moderator Alum

The face of my Fitbit is all scrambled.  Wallet and exercise are open and I cannot exit either.

 

 

Moderator edit: subject updated for clarity

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‎11-12-2022 07:30 - last edited on ‎11-24-2024 08:05 by Fitbit Moderator

‎11-12-2022 07:30 - last edited on ‎11-24-2024 08:05 by Fitbit Moderator

Hi, welcome to the Fitbit Community forums, @MaureenDea. 

Thank you for sharing all these details about the inconvenience you've been having with your Charge 5. 

I've been informed that you already contacted the Customer Support team for further assistance with this and it seems they've provided you with some instructions. In this case, they will let you know how to proceed. 

Have a good day. 

Davide | Italian and English Community Moderator, Fitbit


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