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The heart rate monitor on my Charge 5 has stopped working

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‎01-19-2025 20:44 - last edited on ‎01-20-2025 05:30 by Fitbit Moderator

‎01-19-2025 20:44 - last edited on ‎01-20-2025 05:30 by Fitbit Moderator

Charge 5 heart rate lights have stopped working 2 days ago 

Moderator Edit: Clarified subject

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‎01-20-2025 05:34

‎01-20-2025 05:34

Hi there, @Funnel36. It's nice to see you around the Fitbit Community Forums. Thanks for bringing this to my attention. I'm sorry to hear that your Charge 5 is no longer tracking your heart rate readings. I understand your concern, I will do my best to help you with this!

If you haven't done so yet, I'd recommend restarting your Charge 5 by following these steps.

If that doesn't work, I'd suggest resetting the heart rate settings by following the steps below:

  • Switch the Heart Rate settings from On to Off and manually sync your watch. To switch the heart rate settings on your Charge 5, from the main screen of your Fitbit device, open the Settings app > Heart Rate > tap to turn the setting OFF.
  • Once it's done, manually sync your Charge 5. To do so, open the Fitbit app, tap on the Account icon, tap on your Fitbit device's image and tap on "Sync Now" 
  • Next, switch it from Off to On and manually sync your Charge 5 once again. 
  • Once it's done, restart your Charge 5.
  • Next, confirm that your tracker is snug on your wrist (the lights shouldn't be visible). We also recommend when you're not exercising, wear the tracker just above the wrist bone.
Maria | Community Moderator, Fitbit


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