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The metal plate on my Charge 5 fell off

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‎08-26-2023 06:36 - last edited on ‎08-31-2023 17:16 by Fitbit Moderator

‎08-26-2023 06:36 - last edited on ‎08-31-2023 17:16 by Fitbit Moderator

The metal plate on my Fitbit 5 fell off, can this be fixed? I have only had it for 8 months!


Moderator Edit: Clarified subject

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Accepted Solutions

‎08-26-2023 07:27

‎08-26-2023 07:27

Hi @Katexr try getting with customer support. There are no repairs for these devices.

here are the support contacts I've gleaned over the years on the forums.

when there is someone available, chat is an option. Phone or X/Twitter works well, too.

https://myhelp.fitbit.com/s/support?language=en_US 

Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help.
USA: call (877) 623-4997
UK: call 0800 069 8505
INDIA: call 000 800 050 1057
IRELAND: call 01 691 7502 (country prefix: +353)
Other contact options:

USA: click

Canada: click for options

Stepping in the U.S.A. since September 2013. Android 14

View best answer in original post

Best Answer
2 REPLIES 2

‎08-26-2023 07:27

‎08-26-2023 07:27

Hi @Katexr try getting with customer support. There are no repairs for these devices.

here are the support contacts I've gleaned over the years on the forums.

when there is someone available, chat is an option. Phone or X/Twitter works well, too.

https://myhelp.fitbit.com/s/support?language=en_US 

Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help.
USA: call (877) 623-4997
UK: call 0800 069 8505
INDIA: call 000 800 050 1057
IRELAND: call 01 691 7502 (country prefix: +353)
Other contact options:

USA: click

Canada: click for options

Stepping in the U.S.A. since September 2013. Android 14

Best Answer

‎08-31-2023 17:32

In response to Odyssey13

‎08-31-2023 17:32

Hi there, @Katexr. @Odyssey13 Thanks for your great help!

@Katexr Thanks for bringing this to our attention, and I'm sorry this happened to your Charge 5. Given this situation, I went ahead and requested a case on your behalf so our Support team can provide you with assistance. They'll get in touch via email, so please keep an eye on your inbox.

Best Answer