The screen doesn’t turn on even when it’s kept charging Charge 5

[RRK_21]

I have a Fitbit Charge 5, the issue I am facing is that my device display won’t turn on when I try to wake it up. I even tried the press 3 time ps on the charger to restart. When I do the restart for a moment the Fitbit logo lights up and then goes back to black nothing screen. I even kept it for charging for longer period of time even though I couldn’t see any charging indicator. I went through all the recommended troubleshooting mentioned in the forum but nothing seems to work.

Moderator edit: subject updated for clarity

[DavideFitbit]

Hi, welcome to the Fitbit Community forums, @RRK_21. 

Thank you for sharing all these details about the inconvenience you've been having with your Charge 5 and for confirming that you already tried a few troubleshooting steps shared in the forums. 

I've been informed that you already contacted the Customer Support team for further assistance with this and it seems your case is still being reviewed. In this case, they will let you know how to proceed and you should be receiving a response soon. 

See you around. 

[Enyo82]

Mine just did the same thing today, and I have not had it even 2 months! I have tried press the button 3 times, the logo pops up, and the logo goes away....nothing else happens. The screen remains black. I don't know what else to do.

[DavideFitbit]

@Enyo82 Thank you for confirming that you're experiencing the same issue and that you already tried a few troubleshooting steps. 

I've been informed that you already contacted the Customer Support team for further assistance with this and it seems they've provided you with some instructions. In this case, they will let you know how to proceed. 

Have a good day.