The time is wrong on my new Charge 5 and I have no profile picture

[bassa2uk]

Hi have just bought a Charge 5 and  the time is 12 hours late the time is usa style , I also have no profile picture .

Many thanks Barry 

Moderator edit: format 

[DavideFitbit]

Hi, it's good to see you visiting the community forums for the first time, @bassa2uk.  

Thank you for all the details about the inconvenience you experienced with your Charge 5. 

Please make sure your phone meets the requirements listed here. Keep in mind that your Charge 5 may show an incorrect time if it hasn't synced or if it has been unpaired from your Fitbit account. Your Fitbit grabs the time of the device you're using to sync your data. If you haven't done so already, please try removing the Bluetooth connection between your phone and your Fitbit device:

• On your phone, tap Settings > Bluetooth > the information icon next to the name of your Fitbit device > Forget This Device.
• Open the Fitbit app and set up the connection again. You should receive a message asking you to allow your Fitbit device to pair with your phone. Tap Pair to approve the request.

Sync your Charge 5 automatically when you open the Fitbit app or manually by tapping your profile picture > your device tile > Sync Now. If the issue persists, please see Why won't my Fitbit device sync? 

In addition, if you're still having the same inconvenience, please complete a three pulse restart and let me know if you continue to experience the same behavior afterwards: 

1. Connect your device to the charging cable. For instructions, see How do I charge my Fitbit device?
2. Press the button located on the flat end of the charger 3 times, pausing for 1 second between presses. Then wait 10 seconds or until the Fitbit logo appears.

Regarding the profile picture, could you please provide a few more details? Let me know if you're referring to the profile picture on the Fitbit app. 

[bassa2uk]

Thankyou for you reply,  I have android 12 on a galaxy phone , I have no profile picture on the fitbit app near the settings  cog every one seems to be talking about , I have watched videos on you tube and seen the profile pic , but I don't have one , I have done all the things in your reply and nothing has changed.  

Many thanks Barry 

[DavideFitbit]

@bassa2uk Thank you for your reply. 

Let me know if you're still having any problem to change your profile picture. In order to change in the app, please try the following: 

1. Tap the Today tab  , and tap the icon in the top left.
2. Tap the tile with your name.
3. Tap the camera icon next to your current profile picture.
4. Take a new photo or choose an existing photo. In Fitbit child accounts, choose an avatar.
5. Save your photo.

If you do it from your Fitbit.com dashboard: 

1. From the fitbit.com dashboard, click your profile picture.
2. Click Change profile pic or Upload pictures.
3. Choose a new photo.